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The Benefits of Telehealth Counseling

28th December 2018

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More and more people are seeking counselling. Statistics show that up to 1 in 5 people are suffering from some sort of mental illness, depressions or anxiety. As the stresses of day to day start to affect mental health, it is becoming more apparent that there is a need for easier access to telehealth services.

What are telehealth services

Telehealth, also known as telemedicine or virtual health, is the use of technology to connect with health care professionals over a long distance. In order for patients and health care professionals to connect, the patient and doctor use technologies like video conferencing, streaming media, and the internet.

How Telehealth Counselling Works

When you are using a telehealth counselling service like BetterHelp, you have access to a counsellor online. You have several ways to connect with your counsellor, like messaging, live chat sessions, live phone sessions, and video sessions. Once you are matched with a counsellor, you and the counsellor have a dedicated room which is a private place for the two of you to communicate.

You do not need an appointment to send your counsellor a message, but you do not get an immediate response either.  When you are using the different services you have the ability to have counselling from your home, work or wherever works for you.

With live chat sessions, you can have a text conversation with your counsellor in real-time. You get instant feedback and answers while being able to handle the conversation through texts. Some people feel that this is enough, while others want to be able to talk one on one with their counsellor. For those preferences, the phone call or video session is a better option. For phone and video sessions, you will have a set time for the appointment and you have the ability to speak freely with the counsellor as you would if you were sitting in the office.

Reasons to Use Telehealth Counseling

There are many reasons that telehealth counselling is a better option for meeting mental health needs. Sometimes, it can be hard to fit in an appointment. While most appointments are a half-hour or an hour, that doesn’t include driving and waiting times. It can be difficult to be able to fit the time commitment into your schedule. The virtual counselling session is a great way to be able to take care of your needs while having a smaller time commitment that doesn’t make it an inconvenience.

Another reason telehealth counselling is a great option is no matter where you are located, you can have access to the services you need. That means whether you live 5 minutes from the centre or 3 hours from the centre, you are able to get help with anything you need from your counsellor. Also, if you are someone who travels often for pleasure or work, you do not have to forgo your appointment. Because you connect anywhere you are, you can be sure to connect with your counsellor and not have an interruption in your care.

Having access to counselling is getting easier and easier in this age of technology. Use services like Better Help to get the peace of mind that you can get telehealthcare wherever you are.


  • Rachel 28th December 2018 at 9:28 PM

    I really like this idea, especially because it is so much more convenient and I’d rather do something online like a chat before a face to face.

  • Mellissa Williams 29th December 2018 at 4:39 PM

    Counselling can really help, whether on your own or in a relationship. Not everyone can or wants to see someone face to face

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